shipping policy
SHIPPING POLICY AND REFUNDS
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Extra time maybe required for larger orders, international orders, orders requiring additional customer information, or out of stock items.You will receive another notification when your order has shipped.
- For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
- For simple flat rate shipping: We offer $7 flat rate shipping to USA and $13 flat rate shipping to APO addresses.
SHIPPING OPTIONS
This shipping table will help you understand which shipping option is right for you.
$7.25 Flat Rate (US RESIDENTS ONLY) |
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Based on carrier's rates (US RESIDENTS ONLY) |
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FREE (US RESIDENTS ONLY) |
WE ARE NOT RESPONSIBLE FOR SHIPPING CARRIER DELAYS, OR PACKAGES LOST/DAMAGED IN TRANSIT BY THE CARRIER.
Additional shipping insurance
While not necessary, purchasing shipping insurance is always a good idea. UXO Supplements is not responsible for lost, damaged, or stolen items once the products have left our facilities. With the shipping insurance, UXO will help file the claims to either: get you a reimbursement or replacement product when these things occur.
INTERNATIONAL SHIPPING
We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
20-30 Day Shipping |
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30-45 Day Shipping |
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20-30 Day Shipping |
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Based on total order weight |
CANCELLATION AFTER ORDER
Once an order has been placed, we are unable to guarantee a request to cancel. If a cancellation is requested after an order is placed, we will make every effort to ensure the shipping team tries to halt the package, allowing a cancellation to be processed. If we cannot process the cancellation in time, the customer has the option to return the items after receiving them. However, shipping on the return package must be paid for by the customer. UXO Supplements is not responsible for reimbursement of this charge.
Refunds Policy
We accept returns up to 30 days after purchase, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at gemthemes@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.
Incorrect Shipping Information Provided
If an incorrect shipping address is provided by a customer, the package will in most cases be returned to sender. In this case UXO will reship the product to the corrected address at the expense of the customer. If it is a postal service mistake, the package will be resent and UXO will work with USPS to recoup the additional shipping charge.
ORDER PROCESS
01.
Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.
02.
Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.
03.
If you have any questions about your order, please contact us right away at gemthemes@gmail.com We will be unable to make changes to your order once it has been shipped.
04.
Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Frequently asked questions
Yes! We offer free shipping on our 'limited time flash deal' (Main Campaign page) with the minimum amount purchased (usually around $100 unless otherwise stated). Daily 'limited time flash deal' offers can not be combined with any other offers from any other page.
Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays). If your order contains any out of stock items, it may cause a small delay to coordinate with the customer on how to proceed.
Your order will be shipped by one of these courier services, depending on your shipping address:
Worldwide: FedEx, DHL
China: DHL, SF Express
Hong Kong SAR: Local Express Courier, SF Express
Macau SAR: SF Express
Japan: FedEx, Sagawa, Yamato
Korea: FedEx, Lotte
Singapore: FedEx, Crane
US: USPS Ground Advantage unless another option is selected.
Our shipping costs differ depending on where the order is shipping to and how fast you want it to get there. Priority expedited shipping comes at a premium cost. We do offer flat rate shipping within the Continental U.S. for $7.25.
Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address. Sometimes, we will be unable to make any change after the order has been submitted.
We'd love to hear from you
If you have any questions, please fill in this contact form, and our team will reach you back as soon as possible.